Meet the people of ADR Education

Sylvain Lefebvre, Partner

Sylvain is a partner of ADR Education. In January 2022, he began his collaboration with the company as a partner. Sylvain spent 26 years in federal departments, 20 years with the Correctional Service of Canada and 6 years with the Canadian Food Inspection Agency, where he held the position of National Program Manager, Informal Conflict Management System. Sylvain also has over 25 years of experience in the healthcare sector. His skills and experience in various key roles such as union representative, manager, a negotiator and mediator sparked his interest in informal conflict resolution. Since then, his motivation has never stopped growing. Over the past 10 years, Sylvain has participated in various training courses always related to conflict management, such as mediation, coaching, facilitation, coaching, neutral third party and conducting investigations.  Sylvain was President of the Réseau francophone des praticiens en résolution de conflits, a pan-Canadian group of 90 active conflict resolution professionals in federal government organizations. He was an active member of the Informal Federal Conflict Resolution Committee. To date, Sylvain has accumulated more than 1200 interventions in the field. He has worked with various levels of the public sector, institutions and private companies. This is complemented by workplace surveys and assessments. He specializes in coaching, training, mediation, team dialogue facilitation and restorative processes. Through his personality, Sylvain promotes a human and collaborative approach.

The presenter showed skill in weaving between theory and practice... from theoretical examples to sensitive hot topics.

ADR's approach is exceptional. They are able to take a complex subject and distill it into digestible components

Teaching methods are fantastic!

The team was effective. Our case was set for a two week trial but was mediated in one day!

I've seen a lot of manuals for this kind of thing in my time, and this one is by far the best.

Very accomplished presenters excited about what they are teaching...easy to be with and very approachable.

Excellent facilitating. Keeping on track, taking control at the appropriate times.

For our staff to see how the skills can be used specifically in their work makes them take notice.

Your ability to customize the course so it was directly relevant to the work we do made it all the more useful.